Grants Management Software: Comparison Matrix

Submittable and Blackbaud Grantmaking are both popular platforms relied upon by grantmakers of all sizes to manage their grantmaking process from start to finish: from collecting applications, through collaborative review, through reporting on impact. 

However, there are clear distinctions between the products. And with legacy Blackbaud customers required to switch to their new SKY view product by October 1, 2021, many may be contemplating using this transition as an opportunity to consider other solutions. 

If you’re comparing Submittable to Blackbaud Grantmaking, here’s everything you need to know.

	Submittable	Blackbaud Grantmaking
Collecting applications
Online form builder with many question types	✔	✔
Eligibility quizzes	✔	✔
Branded portals	✔	✔
File uploads	✔	✔
Charity validation through Candid (formerly Guidestar)	✔	✔
Third party references	✔	✔
Conditional logic	✔	Unknown
Real time collaboration for applicants	✔	X
Ability to duplicate forms	✔	X
Customer support for applicants	✔	X
Review and workflow
Ability to conceal applicant identity from reviewers	✔	Limited
Self-service editing of forms and response templates (no IT or support needed)	✔	X
Ability to take bulk actions	✔	X
Simple and advanced reviews	✔	✔
Customized review processes with multiple stages	✔	✔
In-app communication	✔	✔
Automated reminders and notifications	✔	✔
Search and filter tools	✔	✔
Reporting and funding
Reports	✔	✔
Dashboards	✔	✔
Funds tracking	✔	✔
Funds distribution	✔	X
Integrations	✔	✔
API access	✔	✔
Accessibility and security
Attained a VPAT	✔	Unknown
VPAT conformance	100% Supports or Partially Supports	Unknown
FERPA compliant	✔	Unknown
SOC 2 Type 2 compliant	✔	Unknown
HIPAA compliant	✔	Unknown
PCI compliant	✔	✔
Single sign on	✔	✔
Data host	Amazon Web Services	Self-hosted
Other
Originally designed as a cloud-based solution	✔	X
Available on all browsers for all users	✔	X
G2 overall rating	4.4/5	3.4/5
G2 product direction rating	7.8/10	4.2/10
Capterra overall rating	4.8/5	3.7/5
Capterra likelihood to recommend	94.3%	16.7%

These top differentiators may help you determine whether Submittable is the best solution for your organization.

1. Submittable is a single, out-of-the-box solution

Submittable has been around for over a decade. Over that time, we’ve added an arsenal of new features to the solution, from impact reporting, to funds distribution, to automated review. All of these abilities are available to Submittable users within the single, comprehensive, easy-to-use Submittable platform.

By contrast, the Blackbaud solution has evolved over the years to encompass a suite of 40 separate and distinct products, of which Blackbaud Grantmaking is one. 

For organizations deeply ingrained with the Blackbaud suite of products—and with the budget to add another of their products to their entourage of business applications—Blackbaud Grantmaking may be the right choice. 

As one reviewer put it on the software review site G2:

“I would recommend the software, but only if your organization already uses Blackbaud products.”  

Reviewer on software review site G2

Certain key functions, like reporting and gathering follow-up data from applicants, happens outside of Blackbaud Grantmaking—in a product called Blackbaud Outcomes. Direct payment of funds, similarly, is not possible within Blackbaud Grantmaking without an integration with yet another costly product, Blackbaud Financial Edge. 

Indeed, even for those organizations that have purchased a number of Blackbaud solutions, the clunky integration between their own products has been a point of frustration. 

As one reviewer put it on the software review site Capterra: 

“I’m still frustrated at the lack of integration between Blackbaud’s suite of products.”

Reviewer on software review site Capterra

Another Blackbaud Grantmaking reviewer on the software review site TrustRadius observed:

The other [Blackbaud] products do not communicate seamlessly with each other. They may as well be owned by other companies. 

Reviewer on software review site TrustRadius

Submittable offers integrations with major CRMs such as Salesforce, as well as integrations with accounting software, fundraising software, and hundreds of other major business applications. 

So you have the flexibility to work with the solutions your organization already uses, and you’re not locked-in to Blackbaud’s ecosystem of products, which tend not to have a seamless relationship.

An out-of-the-box solution like Submittable has benefits for your bottom line, too. Submittable is rated more highly for Value for Money on the software review site Capterra (4.6, vs. 3 for Blackbaud Grantmaking).

2. Submittable is easier to use

We often hear from customers who choose Submittable over Blackbaud Grantmaking that the intuitiveness of the platform was a key piece of the decision-making process. 

As a reviewer on the software site TrustRadius put it: 

“Because [Blackbaud] is so complex it is not very intuitive to learn at the beginning—trying to align our workflow with the modules was challenging.”

Reviewer on software review site TrustRadius

Another reviewer on Capterra pointed out that the time it took to learn how to use the product created a strain on their staff:

We are a small foundation, with a small staff, and the complexities of Blackbaud Grantmaking end up being very time consuming for an already over extended employee.  

Reviewer on software review site Capterra

Contrast that with Submittable: Remaining accessible to the less-than-tech-savvy among us is a central focus of our design and product teams. As the solution has evolved, our north star has always been to make a software that can do complex things without ever being complex itself. 

“Form creation [with Submittable] was easy to figure out. I was a little filled with dread the first time, but as soon as I started working in the form builder, it was just really intuitive. Same with the response templates—it’s simple to find everything I need. As only a semi-technical person, that’s empowering.”

Mariah McPherson, Executive Director, New Belgium Family Foundation

Submittable is far more highly rated for Ease of Use on software review sites G2 (9.0 for Submittable to 6.5 for Blackbaud Grantmaking) and Capterra (4.7 for Submittable to 3.3 for Blackbaud Grantmaking).

3. Submittable offers more flexibility

The events of 2020 changed philanthropy in many ways. Increasingly, grantmakers are turning to trust-based principles, such as increased flexibility and responsiveness.

In fact, in a survey of customers, Submittable found that following the COVID-19 pandemic,  

• 70% of grantmakers became more flexible generally, and 
• 1 in 3 grantmakers became more responsive generally.

Submittable’s platform provides easy, self-service tools that facilitate these values.

For example, editing forms and personalizing response templates for sending messages in Submittable are straightforward processes that users can undertake at any point in their process on their own. 

By contrast, with Blackbaud Grantmaking, these customizations must be performed by Blackbaud’s customer service team. 

As one reviewer put it on the software review site G2:

It was very frustrating that if we wanted anything customized [in Blackbaud Grantmaking], we couldn’t do that ourselves.

Reviewer on software review site G2

As another reviewer put it on software review site Capterra:

[Blackbaud Grantmaking] has many technical issue [sic] with implementing add-ons and customization. It can’t be done without IT specialists. 

Reviewer on software review site Capterra

The agility of the Submittable platform to allow for changes once a program is underway is something that many grantmakers prize highly. 

For this, we just really knew that we needed to be able to be flexible, both concerning the backend and then also with how we’re running the process. We wanted to build it with the ability to be iterative as we went along.

Brian McGuigan, Program Director of Artist Trust, Submittable customer 

If you’re embracing trust-based principles, such as learning as you go and making changes to reduce the burden on applicants—for example, removing a redundant question—the ability to do so on your own, in the moment, without relying on a customer service team, could be a key consideration. 

4. Submittable can launch a new program more quickly

Together, the three factors explored above—

• An all-in-one solution
• An intuitive interface
• A more flexible platform

—all add up to a faster time to launch with Submittable than Blackbaud Grantmaking—even for robust granting programs. 

With just a single software purchase, Submittable has you ready to go, from application collection and communication to funds tracking and disbursement to reporting on impact.

Since it’s so easy to use, customers can create forms and workflows and launch new applications quickly. 

And with self-service flexibility, you don’t need to call in IT or customer support every time you tweak a small part of your process. In fact:

Submittable’s average customer time-to-launch is only fourteen days after signing up. 

Even large organizations, with complex needs and anticipating thousands of applications, can benefit from the fastest available time to launch on a grants management solution. 

As a case in point, in light of COVID-19, hundreds of grantmakers flocked to Submittable to launch brand new emergency grants quickly. The State of Montana, for example, was looking for a way to distribute 1.25 billion in CARES act dollars as quickly as possible to help businesses that were hurting. With careful organization, Submittable had them up and running smoothly in a matter of weeks. 

As Senior Budget Analyst Angie Nelson at the State of Montana put it: 

“I’ve worked with different application softwares over the years for both grant management and for other purposes in the office. Submittable provides quick turnaround when you can edit your own forms—and it doesn’t require a lot of training to learn how to do that.” 

Angie Nelson, Senior Budget Analyst, State of Montana

The flexibility to be able to respond to an evolving situation with agility and speed has been a key differentiator to many Submittable customers. 

In Spring 2020, Submittable was awarded the Fastest Implementation award for grant management software by G2.

5. Submittable was originally designed as a cloud-based solution

Submittable was originally conceived and optimized as a cloud-based solution available across all major browsers and devices. 

Blackbaud Grantmaking, on the other hand, was originally designed as an “on-premises”  solution. This classic Blackbaud Grantmaking product introduces some frustrations that you don’t typically find with web applications. As one example, it is only accessible via Internet Explorer 11. 

The new SKY view, cloud-based version of the Blackbaud Grantmaking product, is currently available to their legacy customers. However, not all functionality is yet available. As of this writing, features remaining unavailable on SKY view, according to the Blackbaud Grantmaking Help Center, include: 

• Managing funds,
• Editing reports, and 
• Reminders

—among others.

Some customers may find that running a grantmaking process out of two systems at once is a time consuming and frustrating experience..

6. Submittable has best-in-class security

Submittable data is hosted exclusively with Amazon Web Services (AWS). 

All Submittable data is encrypted at rest as well as in transit between our VPC (Virtual Private Cloud) and our end users. 

Blackbaud is a self-hosted cloud solutions vendor. In February 2020, their self-hosted environment was attacked by cyber criminals. Blackbaud’s Form 8-K filing with the SEC revealed that: 

…for some of the notified customers, the cybercriminal may have accessed some unencrypted fields intended for bank account information, social security numbers, usernames and/or passwords.

Blackbaud Form 8-K filing with the SEC

Submittable is also GDPR, PCI, HIPAA and FERPA compliant, as well as SOC Type 2 certified.

While some Blackbaud products are HIPAA compliant and SOC 2 Type 2 certified, the security page on their website includes the caveat that “compliance certifications and assessments may vary by product.” Publicly accessible information does not specify if Blackbaud Grantmaking is either SOC 2 Type 2 certified or HIPAA compliant. The Blackbaud security webpage makes no mention of FERPA.

7. Submittable allows for form duplication and bulk actions

Submittable offers customers the ability to take bulk actions and duplicate forms: major time-saving tools that Submittable customers love and rely on. 

“Building applications is so much easier now [with Submittable]. Before, we were building everything from scratch, but now we have forms we can duplicate and revise as we see fit or as we need to.”

Dylan Pickus, Manager of Artistic Programs, SPACE on Ryder Farm

Blackbaud Grantmaking does not support these time-saving tools. 

8. Submittable has better tools to reduce bias in the review process

Many program administrators take advantage of tools to conceal the identity of applicants in order to reduce implicit bias among review teams. In fact, such capabilities are considered essential in service of goals around diversity, equity, and inclusion (DEI). Submittable and Blackbaud Grantmaking both offer such features. 

However, users of Blackbaud Grantmaking cannot anonymize applicants when gathering third-party references due to a deficiency in the way these two features work in their product. As the Knowledge Base specifies, “[Reference] questionnaires will contain applicant names and this feature of the Reference Questionnaire cannot be turned off.” 

Many Submittable clients enjoy taking advantage of the Reference Forms feature, without worry that it will compromise the concealed identity of applicants.

9. Submittable offers real-time applicant collaboration

Submittable also offers the ability for applicants to collaborate in real time on a form with each other. They can simply invite collaborators to join the application, and see real-time field presence, just like Google documents. This is a valuable tool for when grantees must manage an application among a remote team. 

Blackbaud Grantmaking does not offer a similar real-time applicant collaboration tool. 

“The collaborative tools in Submittable are invaluable.”

Kate McNair, Teen Services Coordinating Librarian, Elementia 

10. Submittable can display submissions in a visual online gallery

The democratization of the grantmaking process is an emerging theme among modern philanthropists. One way Submittable clients can increase transparency and accessibility of their process within their community is through the Gallery feature.

With Gallery, photos or videos from submissions automatically populate a visually engaging online gallery. Visitors to the gallery can browse among program submissions, including photos, videos, and narrative information which your team may select in advance.

Gallery is a useful tool to share: 

• Grant proposals at the beginning of the cycle, and allow for optional voting with a number of flexible voting parameters, or
• Testimonials from awardees at the close of the program, telling the story of their impact in their own words. 

In either case, Gallery can be used to democratize your process, increasing transparency as well as engagement among stakeholders.

Blackbaud Grantmaking does not have a comparable Gallery feature. 

11. Submittable provides fantastic customer service

At Submittable, we pride ourselves on providing excellent customer service, from sales to implementation to customer support. 

We receive lots of positive feedback, like this:  

“I really appreciate the responsiveness and agility of the Submittable team, and by extension, the platform itself. Everyone is quick and helpful and I feel like the company really listens and responds to the needs of its customers.”

Shana Melnysyn, Research Grants Manager, University of California Humanities Research Institute

Unlike Blackbaud Grantmaking, Submittable provides customer support not only to our customers creating grant opportunities, but also to their applicants alike. 

“[With Submittable] we spend significantly less time assisting applicants and users with technical questions/issues.”

Laura Cales, Program Coordinator, Native Arts and Cultures Foundation

Some Blackbaud Grantmaking customers have observed that the amount of time they must spend assisting their applicants has undermined time saved through other efficiencies gained by the software. 

Some tasks are definitely more streamlined [with Blackbaud Grantmaking]…but sometimes it seems like some admin work has just been replaced with different work, such as: database management and providing support for the applicants / grantees.

Reviewer on software review site TrustRadius

Submittable also has a robust, easily searchable self-service Help Center, with over a dozen video tutorials. 

By contrast, Blackbaud Grantmaking customers have observed:

“Accessing [Blackbaud Grantmaking] training or how-to videos can be difficult.”

Reviewer on software review site G2

Another reviewer on Capterra noted:

The [Blackbaud Grantmaking] manual is a hefty 400 pages book which you cannot be bothered to read.

Reviewer on software review site Capterra

In a recent survey of nearly 750 Submittable customers, 97% of respondents reported a positive experience with Submittable’s customer support team.

Submittable has earned considerably higher customer support scores on both Capterra (4.9, vs. 3.8 for Blackbaud Grantmaking) and G2 (9.2, vs. 6.5 for Blackbaud Grantmaking).

It’s easy to switch—and bring your data with you

With Submittable’s Data Import service, when you switch from Blackbaud Grantmaking, you can bring your historical application data with you. This enables you to continue your programs with a single source of truth into the future. 

In the middle of a multi-year process? No problem—you can create accounts for all previous applicants, and enjoy in-app communication with applicants, as well as use tools such as Submittable’s Additional Forms to gather progress reports. 

Learn more about Submittable

Ready for the grantmaking platform of the future? We’d love to hear from you. Begin a conversation with our team today.

Methodology: This analysis was compiled from publicly-available information on Blackbaud’s website, Knowledge Base, Help Center, and other resources, as well as independent software review sites, customer testimonials, and customer surveys conducted by Submittable.

If you’ve looked into purchasing SurveyMonkey Apply or you’re a current customer, here are the top reasons why you should consider Submittable.

Foundations, universities, and businesses of all sizes have discovered that application management software can save enormous amounts of time and hassle. 

Submittable and SurveyMonkey Apply are both robust platforms that offer an easy-to-use online application process, collaboration tools for your review team, streamlined workflows, and fund management features. They make accepting, reviewing, and awarding grants, scholarships, fellowships, and other opportunities more cost-effective and efficient. 

But there are clear distinctions between the products. Here’s everything you need to know if you’re comparing SurveyMonkey Apply to Submittable. 

Features at a Glance

While Submittable and SurveyMonkey Apply share many key features in common, there are a few key differentiators that can help you make your decision. 

1. Submittable is more intuitive 

One of the most frequent pieces of feedback we hear from customers who choose Submittable over SurveyMonkey Apply is that Submittable’s software is significantly easier to use. 

As a reviewer of SurveyMonkey Apply put it on the G2 software review site:

“The learning curve for SurveyMonkey Apply is steep to say the least.”

Review on software review site G2

Another SurveyMonkey Apply user wrote on software review site Capterra: 

Without someone on the foundation payroll who has a high degree of technology knowledge, [SurveyMonkey Apply] would be a very tough go for small foundations with few to no staff.

Reviewer on software review site Capterra

Contrast that with Submittable: our average customer time-to-launch is only 14 days after signing up, which speaks to how simple it is to get things up and running. 

Customers—even the self-identified, less-than-tech-savvy among them—rave about how easy the platform is to use:

“[Submittable] is one of the only computerized experiences where I know how it works, don’t have to call my kids for help, etc.”

Barrett Warner, Editor and Publisher, Free State Review / Galileo Press

Form creation was easy to figure out. I was a little filled with dread the first time, but as soon as I started working in the form builder, it was just really intuitive. Same with the response templates—it’s simple to find everything I need. As only a semi-technical person, that’s empowering.

Mariah McPherson, Executive Director, New Belgium Family Foundation

It’s so user friendly. I struggled with a lot of other form builders before finding this and I’m so impressed.

Fellowship Director in the Entertainment Industry

This difference in ease of use between the platforms may be partly due to SurveyMonkey Apply’s complicated automated workflows. Some customers need highly-automated, complex workflows. They don’t mind investing extra time, energy, and resources into learning and implementing a new platform. For those customers, SurveyMonkey Apply might be the better option.

But many Submittable customers find the comparative simplicity of Submittable, including the ease of use of the Advanced Reporting and analytic tools, more appealing. 

In fact, as Shana Melnysyn, the Research Grants Manager at University of California Humanities Research Institute, put it: 

“That’s why I chose Submittable in the first place,” since she could tell Submittable would be “easier to work” than SurveyMonkey Apply.

Submittable’s ease of use is rated more highly on both Capterra (4.7 to 4.3) and G2 (9.2 to 8.7).

G2 offers additional Ease of Setup and Ease of Admin ratings, where Submittable wins again, 6.2 to 6.1 and 6.5 to 6.3, respectively.

2. Submittable gives you more bang for your buck

Nearly 50% of grantmakers using Submittable have found a completely new use for the platform since purchase.

Because Submittable’s pricing is based on the number of users, there’s no limitation to how you can use the platform. From awards and contests to internal processes, every time you use your software for an additional program, your dollars stretch further. 

At Submittable, it’s all included.

On the other hand, SurveyMonkey Apply charges customers per program. That means you pay extra every time you want to use Apply in a new way.  

On Capterra, customers rate Submittable‘s “Value for Money” more highly than SurveyMonkey Apply (4.6 to 4.4).

3. Submittable offers in-app communication

Let’s say you receive a promising application, but realize that a key piece of data is missing, or that you’d like the applicant to clarify something. 

On SurveyMonkey Apply, you’d have to leave the platform and go to your email provider—where it’s easy to lose track of information in long threads and where that communication is only visible to people on that email chain.

With Submittable, you can simply use in-app messaging to ask a question, right within the platform, alongside the submission. That way everyone has the same information, and is on the same page. 

“The ability to communicate with applicants through Submittable has been a game changer.”

Dylan Pickus, Manager of Artistic Programs, SPACE on Ryder Farm

Plus, you can take advantage of email templates and bulk messaging for frequent types of communication, such as scheduling a site visit or for collecting quarterly reports. 

4. Submittable provides fantastic service across the board

Since the beginning, Submittable has made it a priority to hire professional, thoughtful, and attentive people. Our customers enjoy a helpful and responsive experience throughout sales conversations, implementation services, ongoing account management, and customer support—where we resolve 75% of customer questions in the very first response. 

That’s why Submittable has earned high customer support scores on Capterra (4.9, vs. 4.7 for SurveyMonkey Apply).

Submittable was also one of ten Appealie Customer Success Award winners in 2020 (SurveyMonkey Apply was not).

At Submittable, every single employee, regardless of role, strives to be exactly how customer Jim Masker, Program Manager-High School Entrepreneurship at ONE MONTANA, described us:

“The staff were wonderfully supportive and always available.” 

Jim Masker, Program Manager-High School Entrepreneurship at ONE MONTANA

Unlike SurveyMonkey Apply, which only offers support over email and phone, Submittable offers support over email, phone, and chat, which means Submittable users who run into questions can get help without having to leave the platform.

“I really appreciate the responsiveness and agility of the Submittable team, and by extension, the platform itself. Everyone is quick and helpful and I feel like the company really listens and responds to the needs of its customers.”

Shana Melnysyn, Research Grants Manager, University of California Humanities Institute

In a recent survey of nearly 750 Submittable customers, 97% reported a positive overall experience with Submittable’s technical support. 

5. All Submittable customers can integrate with Candid (formerly Guidestar)

Submittable’s custom-integration with Candid (formerly Guidestar) consists of a Charity Check form field that requests an organization’s EIN number. With just that one question, grantmakers can:

• Screen organizations for eligibility based on their IRS tax-exempt status
• Automatically pull organization data, including name, address, deductibility status, and much more
• Create a great applicant experience by saving applicants time

While SurveyMonkey Apply has a “Guidestar Integration”, since June of 2020, it is no longer available to new customers.

6. Submittable can distribute funds to awardees

SurveyMonkey Apply and Submittable both provide dashboards and tracking tools for organizations to stay on budget and on top of their capacity to give.

But only Submittable can also handle payment disbursement. Through Submittable’s Funds Distribution capabilities and partnerships with local and domestic financial partners, grantmakers can get funding to awardees as quickly as within 48 hours, all with the click of a button. 

7. Submittable has better tools to prevent bias in the review process

Submittable offers more precise tools within the platform to help prevent reviewer bias. 

In SurveyMonkey Apply, individual form field responses can’t be concealed from reviewers. This means, for example, if you’d like to capture demographic information in your application form, you won’t be able to hide that demographic information from your review team without concealing the entire form. 

Submittable, by contrast, offers you the flexibility to choose which individual questions within a form to conceal from reviewers with differing permission levels.

8. Submittable allows for rich text formatting within application forms

When you’re providing an opportunity, you want to give your applicants the chance to shine. 

Submittable provides applicants the ability to use rich text formatting, such as bold, italic, underline, bulleted and numbered lists, as well as quote blocks and hyperlinks, within the application form. 

These tools can make a big difference in an applicant’s ability to tell their story with urgency and clarity—without any extra work. And nicely-formatted applications make the review process easier for your team.

Learn more about Submittable

Ready to begin a conversation? We’d love to hear from you. Contact our team today.