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Submittable is a social impact platform that makes it easy to launch, manage, and measure any impact program, from first application to final report. | We’re looking for motivated, talented people who are excited about helping organizations achieve better outcomes and bigger impact—join us!

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General

General Consideration

Missoula, Montana, United States, Remote, Seattle, Washington, United States

Job Opportunity at Submittable: Join Our Growing Team!

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Revenue Operations

Senior Marketing Operations Specialist

Remote

We are seeking a Senior Marketing Operations Specialist to manage the marketing technology, processes, and data that set up effective marketing at Submittable. Your job is to ensure high data quality and help colleagues access and understand that data to enable smarter decisions, and to own the inbound and outbound marketing technology and workflows.You’ll play an important role in enhancing the efficiency and success of our marketing efforts. 

Apply Here
Support

Technical Support Specialist

Missoula, MT

About the Role:  We’re looking for a full-time Technical Support Specialist to join our Campaign Support team. In this role, you will enhance and nurture the customer experience by quickly communicating with customers regarding questions, problems, technical issues. 

  • This is a full-time position reporting to the Manager of Campaign Support
  • Location: Remote position
  • Salary Range: Non-exempt role with a salary range of $46,000–$56,000, depending on experience and location

How You’ll Make an Impact:

  • Maintain thorough knowledge of Submittable’s platform and features to provide accurate and effective technical support
  • Provide support and maintain customer satisfaction at all stages of the customer journey
  • Respond promptly to customer inquiries via phone, email, and chat, troubleshooting technical issues and answering product questions
  • Provide clear guidance, solutions, and best practices to help customers successfully use the platform
  • Track and log customer issues, ensuring follow-up and resolution in a timely manner
  • Maintain accuracy of customer help resources as the product evolves
  • Identify, test, and report software bugs to Product team 
  • Proactively flag potential issues or recurring problems to support continuous improvement

Apply Here